Shipping and Returns

SPEDIZIONI NAZIONALI ED INTERNAZIONALI
Shipments of Remodèe products take place with international couriers directly to the place specified when registering in your account or to the address indicated in the purchase form.
Any costs related to customs duties and related taxes are charged to the Customer and must be paid directly upon delivery of the Products.

If your destination is not present, contact us before finalizing the order.

La spedizione sul territorio italiano è Gratuita.

SHIPPING TIMES
La consegna da parte del corriere avviene in italia entro 1-3 giorni lavorativi nel resto dei paesi in 5-10 giorni lavorativi dal momento dell’ordine.

RETURNS
You have 14 days from the delivery of the order to change your mind.

if you want to change your product

To exchange a product you have purchased with another product, the return shipping costs and the costs of the new shipment are paid by Remodèe in Italy. For the remaining countries the return and new shipping costs are charged to the customer.

if you want a refund

To return a product to us and obtain a refund, the return shipping costs are borne by Remodèe for countries belonging to the European Union. For the remaining countries, the return shipping costs are charged to the customer.

PLEASE NOTE: Shipping updates will be provided via email.
Se sei ad Arezzo possiamo organizzarci per uno scambio di persona, contattateci per avere maggiori informazioni

Warranty
All Remodèe garments are handcrafted, respecting the highest quality standards. In the event that packaging defects are found in the products, please contact us, we will try to repair or replace your product with an item of your choice from those available at the moment. The warranty does not include accidental damage caused by external agents following the sale, incorrect washing and in any case normal wear and tear due to daily use of the garment.

I NOSTRI PACKAGE

Tutte le nostre borse sono spedite con delle buste di tessuto completamente fatte a mano sempre utilizzando tessuti di recupero e cuciti a mano da artigiani locali.

Le scatole utilizzate per le spedizioni sono quasi sempre frutto di recupero presso gli store locali, quindi non vi impressionate se riceverete una scatola di generi alimentari.